Why You Should Always Keep Your Update & Support Service for MailStore Server Enabled

For many companies, software maintenance is a labor-intensive task that requires significant cost and effort. Yet, many customers wonder whether it's worth renewing their Update & Support Service (USS) agreements regularly, especially when the software is both reliable and requires minimal maintenance, such as our email archiving solution, MailStore Server®. After all, MailStore Server continues to operate without an active support contract. In this blog post, we explain the risks that may arise if you do not keep your USS agreement active and the benefits you gain when you renew it.

Without a Valid Update & Support Service Agreement, You Cannot Update to the Latest Software Version

The most important reason to regularly renew your USS agreement is access to the latest software updates. If your USS is not active, you cannot keep your MailStore Server software up to date and therefore cannot benefit from the latest product features and bug fixes provided with each new update. Here we mention both optimized archiving features, such as improved storage policies, and new security features.

In addition, some legal aspects justify renewing your USS. For example, Article 32 of the GDPR (Processing Security), which requires the application of technical and organizational measures (TOMs), specifies that "the latest technology" should always be considered. Among other things, this means that all installed software must be updated regularly.

Technical Support from Our Team

If you have questions about your installation or encounter technical issues during operation, having a valid USS ensures access to our support team. With our standard Update & Support Service agreement, we handle your questions via email. If you have purchased our Premium USS, you can also contact us directly by phone.

Eliminate the Security Risks of Outdated Software

Ensuring secure software for our users has always been our top priority. Our journey towards security by default and, as an example, supporting modern authentication methods is proof of this philosophy. Because potential new threats are constantly emerging, we are compelled to continuously develop and improve the security features of our software. And these improvements are provided to users in the form of software updates. However, as explained above, as a user, you can only access these new software updates if your Update & Support Service agreement is active.

However, enabling your USS is not just about security and access to the latest product features.

Increase the Number of Users

A company's workforce structure rarely remains static. For example, following a hiring drive, you may need to add more users to your MailStore Server installation. However, you can only do this if you have a valid Update & Support Service.

Compatibility

A change in your IT infrastructure, such as moving to a new operating system version, can cause compatibility issues with any software that has not been recently updated. Therefore, to ensure your MailStore Server installation remains compatible and continues to operate reliably, you should keep your software up to date. For this prerequisite, a valid USS agreement is essential.

Renew Your Agreement on Time and Save Costs

Your Update & Support Service agreement expires automatically at the end of the purchased period. Renewing your support agreement on time is significantly cheaper than reactivating it after expiration, so you should definitely renew it before the end of your current period. If you miss the deadline for the final delivery date, you can still reactivate the support agreement, but it will be significantly more expensive and cost 70% of the new MailStore Server license list price.

About Update & Support Service

All new MailStore Server installations include the Update & Support Service. You can choose between one, two, or three-year periods with standard or premium support. There's no need to notify us about your agreement: the Update & Support Service expires automatically when your period ends. We will notify you when your current support agreement is about to expire, allowing you to renew it on time.

For answers to the most important questions about USS, please read our FAQ section.

At a Glance: The Advantages of Update & Support Service

• Access to all updates published during the contract period
• Technical support from MailStore or an authorized partner
• Optimal protection thanks to modern security features
• Option to add users to your existing installation
• Compatibility in case of changes in IT infrastructure
• Renewing an active support contract is cheaper than reactivating an expired one

Download a brochure summarizing all these arguments here.

In Conclusion

Without a valid Update & Support Service, you can no longer keep up with developments in email archiving. In the absence of regular software updates, you miss out on the latest security standards and advanced archiving functions; Furthermore, compatibility with your software may not be ensured in case of changes to your IT infrastructure and you will not be able to add users to your current installation.

A lack of technical support from MailStore or an authorized partner is another reason to continue maintaining an active Update & Support Service agreement for MailStore Server.

Has your Update & Support Service agreement expired? If so, please contact us to reactivate it.

Source: Why you should always keep your Update & Support Service for MailStore Server enabled